Terms of Service

Last updated 22 September 2026

1. Who we are

PayMyInvoice is operated by Flowgrid LTD, a private limited company registered in England and Wales under company number 17474059, with its registered office at Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, United Kingdom. In these terms, “we”, “us” and “our” mean Flowgrid LTD; “you” means the business using the service.

2. What the service does

PayMyInvoice reads invoices from accounting systems you choose to connect, presents them in a dashboard, and generates hosted payment pages for them. We are a technology provider. We are not a bank, a payment institution or an electronic money institution.

Your money never passes through us. When a customer settles an invoice, the funds move directly from that customer to your own account, through the payment provider you have contracted with. We are not a party to that payment, we never receive, hold, route or control your funds, and we have no claim over them. The payment provider's own terms and fees govern the transfer.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for everything done through your account and API keys.
• You must have the right to access any accounting data you connect.
• You must not use the service for unlawful or fraudulent invoicing.

4. Fees

Our fee is a commission of 1% of the value of each invoice settled through a PayMyInvoice payment link. It is never deducted from your money, because your money never reaches us.

• Commission accrues at the moment an invoice is settled through one of our links. Invoices settled by any other route carry no commission.
• At the start of each calendar month we issue you one invoice per currency for the commission accrued in the month that has closed.
• Our invoices are payable within 14 days of issue, to the account stated on them. Every invoice, and the transactions it is based on, is listed under Billing in your dashboard.
• Amounts are exclusive of VAT, which is added where required by law.
• Processing fees, dispute fees and payout charges are levied by your payment provider under your agreement with them. They are published on our pricing page for transparency only; we neither collect them nor take a share.
• We may change our commission with 30 days' notice. Invoices already settled are billed at the rate in force on the settlement date.

5. Data from connected systems

Connections are read-only unless you explicitly enable write-back. You may disconnect a system at any time, which removes the invoices imported from it from your dashboard. We process your data as described in our privacy policy.

6. Availability

We work to keep the service available but do not guarantee uninterrupted access. Maintenance, third-party outages and changes by accounting or payment vendors may affect availability.

7. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our total liability to you in any twelve month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for loss of profit, revenue or data.

8. Termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, is used fraudulently, or that we are legally required to suspend. Fees already incurred remain payable.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Contact

Questions about these terms: contact@paymyinvoice.app.